Thanks for playing REELNOVA CREATIVE LTD.'s game! Your privacy is important to REELNOVA CREATIVE LTD. and REELNOVA CREATIVE LTD. take your privacy seriously. This Privacy Policy describes the information collected when you use our products. By using our products, you agree to this policy. This policy may change from time to time, so please check back frequently. Your continued use of our products constitutes your acceptance of the changes to this Privacy Policy.
1. Personal data
Information you may provide us such as:
1. Contact Information (such as name and email address) if you contact us for support.
2. Your messages to the Game (such as chat logs).
3. Other Information you choose to give us (such as files, images, data, or information etc.).
4. Information we collect automatically or that is generated about you when you play the Games.
5. Information regarding your use of the Game: such as data about your use of the Game, for example, game progress, gameplay data and your interactions with other players inside the Game.
6. Identifiers: such as your IP address, device ID and LINKDESKS specific ID.
2. How we use your information
We use your personal and non-personal information, both individually and combined together, the following ways:
To provide a safe and enjoyable user experience.
To operate, improve, and develop our Games and Services for you and the device that you are using.
This includes the use and analysis of aggregated data to ensure that our Games and websites work properly on all devices.
We use analytics tools, which may include third party analytics tools, to collect information about how you play our Games or use our Services.
We may analyze and use the information that we collect on an anonymized or aggregated basis for product development, to analyze the performance of our Games, to troubleshoot, and to improve and optimize the Games to ensure the best player experience for our players as a whole.
We may also create reports, analysis, or similar services for use by us for the purposes of research or business intelligence, for example to track potential problems or trends with our Services, or to test out new Game features and content.
To ensure that any purchases you make are verified on our servers and activated in the Games.
We may also share your information with third party publishers who develop and provide Games and other Services to you on our behalf.
Customer Support
We will use the information and data that you provide directly to us through our customer support channels to communicate with you.
Help identify and troubleshoot problems with your account or Games
Correspond with you (i.e. respond to your specific requests or questions)
Manage your account and relationship with us and to improve your experience when you using our Services.
Events, offers, and promotions
From time to time we may run promotions or competitions during which we may collect certain personal information from you, such as your name, address, postal code, email address or other information or content submitted in order for you to claim a prize.
Those competitions will have their own specific terms and conditions, but we will use personal information that you provide in relation to that competition for the purposes of running the competition.
We may also publish the names and entries of competition entrants. That information may also be combined with your BBB Account and other account information and will be processed, stored, and shared in accordance with this Privacy Policy.
Marketing and Advertising purposes
When you play our Games or use our Services, non-personal identifiers and other information from your device is collected and shared with advertising partners to enable the technical delivery of ads to your device.
Our advertising partners may combine this information with information which they have collected about you when you use their services (or the websites or services of third parties) in order to serve you more relevant ads in our Games or to improve the accuracy of their targeting and measurement systems.
This Privacy Policy does not apply to the collection of your information by our advertising partners. We recommend that you review our advertising partners’ privacy policies for more information here.
Legal Compliance
To enable us to comply with laws that apply to us, to prevent fraud, to ensure compliance with our terms of service or where necessary to defend, exercise or establish our legal rights including our rights under our Terms of Service
Social Media
We have several Social media channels which we use to communicate to our players. If you choose to interact with those channels, we will receive your information and use it in connection with those channels, including to engage with you, and we may also republish your posts to those channels.
Chat
When you participate in social features (such as chat), the information that you disclose is public information. We may store and access it, and it may be read, copied, collected, or used by other users without your consent. Please make sure privacy settings reflect your preferences.
To ensure that you are complying with our terms of service and we also reserve the right to prevent your use of our chat service(s) or to block the sending of any message for any reason.
Visiting our Website
When you visit our other websites, we collect information about you, such as details about how you use and interact with such Websites. We may use the information we collect about you for a number of purposes, including for operating and optimizing the Websites, in connection with our advertising purposes, and for research or analysis.
Information we collect via cookies (which are small text files placed on your device) or other similar tracking technologies, allow us to collect data such as your device’s model operating system, screen size, and other information about how you use our Services.
3. When we share information
We may share the information we collect about you (subject to necessary security, contractual and transmission safeguards). Below are some of the partners with whom we may share your personal data:
(a) user screening for internal functions of the application;
(b) third-party platform operators, such as Apple, Google Play, and other partner products that conduct various activities and services to support our products (collectively, "Platform Operators");
(c) advertising partners who serve advertisements in our products.
(d) marketing partners for marketing or promotions based on your communication preferences;
(e) in the event of a business reorganization, sale, purchase or joint venture affecting our business, the new owner or reorganizing entity and its advisers; and
(f) law enforcement agencies/authorities, when we are obliged to or authorized by law for law enforcement purposes.
Your personal data may be transferred to other countries where SEGA or its service providers maintain operations. These countries may not have equivalent data protection laws to the country from which you access our products, but we will ensure that we rely on appropriate safeguards.
4. Children's Privacy
The Services are not intended for use by children (aged 13 or such higher age as required by applicable law). We do not knowingly collect personal information from children through the Services or knowingly allow them to use our Services. If we learn that we have unintentionally collected personal information from a child, we will delete that information.
5. How long do we keep your information
Unless otherwise required by applicable law, we will generally retain your information for as long as you maintain this game account, after which your data will be deleted.
6. Obtain a copy of your data
At any time you can request a copy of the Data associated with your Account. You may also consult the Data, use it yourself or transfer it to another service provider. We has established a simple procedure for you to exercise your rights:
Please see the Account management page, in the “Privacy and Communication" Section, then “Download your information".
If you have been sanctioned in relation to our Services, we will not be able to give you access to the Data regarding your sanction so as to maintain our ability to detect or take action against such behaviour.
Correct your Data – “Right to rectification": You have the right to correct your Data when it is inaccurate or incomplete (for example, change your delivery address).
To do so, please see the Account management page, in the “Account information" Section.
Give and withdraw your consent – “Right to object and withdraw your consent": At any time, you may withdraw your consent or object to the receipt of newsletters or advertising emails, the personalisation of advertisements or the sharing of your Data with our partners (except for subsidiaries and technical service providers):
on the Account management page, in the “Privacy and Communication" Section,
on the Cookies page, to set the Cookies,
for some of our mobile games, in the privacy settings,
on your telephone or your tablet, in the settings, by activating “Limit Ad Tracking" on telephones, or activating “Opt-out of Ads Personalisation" on Android telephones.
Delete your Account – “Right to erasure (right to be forgotten)": You can request the closure of your Account and the deletion of the associated Data.
To do so, please see the Account management page in the “Account information" Section then “Close your account".
If you have been sanctioned in relation to our Services, we cannot delete the Data regarding your sanction as to allow us to maintain your sanction.
Limit the use of your Data – “Right to restriction of processing": You also have the right to request that your Data no longer be used or not be deleted during the time we are processing your request.
If you feel that your rights have not been respected after having contacted us, you have the right to make a complaint to the regulatory authority in your country.
7. Contact
If you have any questions about this Privacy Policy or our practices, please contact us: b.blacckk.amine@gmail.com